Terms & Conditions

Last updated: June 2026

 

These Terms & Conditions govern all transportation, shuttle, charter, and related services provided by Nuuk Shuttle, operated by Tivasa ApS, CVR No. 44877503.

By making a booking with Nuuk Shuttle, you agree to these Terms & Conditions.

 

1. Company Information

Nuuk Shuttle
Operated by Tivasa ApS
Tuapannguit 38
3900 Nuuk
Greenland

Phone: +299 52 37 97
Email: booking@nuukshuttle.com
CVR No.: 44877503

 

2. Services

Nuuk Shuttle provides transportation services in and around Nuuk, including but not limited to:

  • Airport transfers
  • Private charters
  • Corporate transportation
  • Event transportation
  • Outdoor transportation services
  • Seasonal shuttle services
  • Other transportation products offered through our website

Some services may be booked and paid online immediately, while others are inquiry-based and confirmed manually.

All services are subject to vehicle availability, weather conditions, road conditions, and operational capacity.

 

3. Booking and Contract Formation

A booking becomes binding when:

  • Payment has been completed for services requiring immediate payment; or
  • Nuuk Shuttle has confirmed the booking in writing for inquiry-based services.

The person making the booking is responsible for ensuring that all passenger information is accurate.

Nuuk Shuttle reserves the right to refuse bookings containing inaccurate, misleading, or incomplete information.

 

4. Payment

Airport Transfers

Airport transfer bookings are paid in full at the time of booking through our online booking system.

Payments are securely processed through QuickPay. We accept all major credit and debit cards available through our payment provider at the time of booking.

Payment details are processed securely and are not stored by Nuuk Shuttle.

Inquiry-Based Services

For charters, corporate transportation, outdoor transportation, and other custom services, payment terms will be specified in the quotation or booking confirmation.

Failure to make payment by the stated deadline may result in cancellation of the booking.

 

5. Airport Transfer Booking Rules

Flight Arrivals

Passengers should book the transfer time corresponding to the scheduled arrival hour of their flight.

Nuuk Shuttle monitors flight arrivals and will make reasonable efforts to adjust pickup times for delayed flights.

In the event of a flight cancellation, bookings may be transferred to the next available flight at no additional cost, subject to operational availability.

Flight Departures

Greenland Airports recommends:

  • Arrival at the airport at least 2 hours before international departures.
  • Arrival at the airport at least 1 hour before domestic departures.

Passengers should therefore book a pickup time that allows sufficient travel and check-in time.

Hotel and Accommodation Pickups

For airport departures, Nuuk Shuttle operates within a 30-minute pickup window after the selected pickup time.

Examples:

  • A pickup booked for 07:00 may occur between 07:00 and 07:30.
  • A pickup booked for 14:00 may occur between 14:00 and 14:30.

Passengers must be ready for collection at the selected pickup time.

If a passenger is not present when the vehicle arrives, the shuttle may depart without waiting for the passenger.

Pricing and Fare Changes

All prices displayed on the Nuuk Shuttle website are stated in Danish Kroner (DKK) unless otherwise specified.

Nuuk Shuttle reserves the right to adjust fares, fees, surcharges, and pricing structures at any time due to operational costs, fuel prices, taxation changes, market conditions, or other business considerations.

Any price changes will apply only to new bookings made after the updated prices have been published.

Confirmed and fully paid bookings will not be affected by subsequent price changes.

For inquiry-based services and quotations, prices remain valid only for the period stated in the quotation. Nuuk Shuttle reserves the right to revise pricing if a quotation has expired or if the scope of the requested service changes.

 

6. Manage Your Booking

Passengers may manage eligible bookings through the booking management link provided in their booking confirmation.

Depending on the service booked, passengers may be able to:

  • Update passenger information
  • Change pickup details
  • Change travel dates
  • Change flight information
  • Cancel bookings
  • Download booking confirmations

Some changes may require manual approval by Nuuk Shuttle.

If assistance is required, passengers may contact booking@nuukshuttle.com.

 

7. Changes to Bookings

Airport transfer bookings may be changed up to 1 hour before the scheduled pickup time, subject to availability.

No administrative fee is charged for booking changes.

If a change results in a different service category or route, Nuuk Shuttle reserves the right to adjust pricing where applicable.

For charter and custom services, amendments may require written approval from Nuuk Shuttle.

 

8. Cancellation and Refund Policy

Airport Transfers

Bookings may be cancelled free of charge up to 1 hour before the scheduled pickup time.

Eligible cancellations will receive a full refund.

No-Shows

A booking is considered a no-show when:

  • The passenger fails to appear at the designated pickup location; or
  • The passenger cannot be contacted using the information provided; or
  • The passenger fails to board the shuttle within the operational pickup period.

No refunds are provided for no-shows.

Flight Cancellations

If a flight is cancelled, Nuuk Shuttle will transfer the booking to the next available flight whenever operationally possible.

If rebooking is not possible, a refund may be offered at Nuuk Shuttle’s discretion.

Cancellation by Nuuk Shuttle

If Nuuk Shuttle must cancel a service due to:

  • Severe weather
  • Road closures
  • Safety concerns
  • Vehicle breakdown
  • Force majeure events
  • Operational circumstances beyond reasonable control

Passengers will receive a full refund for the affected service.

Nuuk Shuttle is not responsible for indirect costs resulting from such cancellations, including accommodation, flights, meals, missed activities, or other consequential losses.

 

9. Charter and Private Group Bookings

Charter bookings, corporate events, and private transportation services may be cancelled free of charge up to 24 hours before service commencement.

Where cancellation is made less than 24 hours before service commencement, Nuuk Shuttle reserves the right to charge a cancellation fee equivalent to one hour of the booked service.

Specific charter agreements may contain additional terms stated in the booking confirmation.

 

10. Children, Infants and Minors

For airport transfer services:

  • Infants aged 0–2 travel free of charge.
  • Children aged 3–11 are charged the child fare displayed during booking.
  • Passengers aged 12 and above are charged the adult fare.

Children under 18 should be accompanied by a parent, guardian, or responsible adult unless otherwise agreed in writing.

Nuuk Shuttle may refuse transportation of unaccompanied minors where safety concerns arise.

 

11. Child Seats

Nuuk Shuttle does not currently provide child seats or booster seats.

Parents and guardians are responsible for complying with applicable safety requirements and should contact Nuuk Shuttle before booking if special arrangements are required.

 

12. Luggage and Equipment

Each passenger may bring:

  • Two standard-sized pieces of luggage
  • One carry-on item

Additional luggage or oversized items may be accepted subject to available space.

Oversized items may include:

  • Skis
  • Snowboards
  • Bicycles
  • Sports equipment
  • Large strollers
  • Similar bulky items

Additional fees may apply and should be arranged before travel.

Nuuk Shuttle reserves the right to refuse items that:

  • Exceed vehicle capacity
  • Create safety risks
  • Could damage vehicles or other passengers’ belongings

Passengers remain responsible for their personal belongings at all times.

 

13. Passenger Conduct

Passengers must behave in a safe and respectful manner.

Nuuk Shuttle reserves the right to refuse transport or terminate a journey without refund where a passenger:

  • Is intoxicated
  • Is under the influence of drugs
  • Behaves aggressively
  • Harasses staff or other passengers
  • Damages property
  • Creates safety risks
  • Fails to follow reasonable instructions

Any damage caused by a passenger may be charged to that passenger.

 

14. Accessibility

At present, Nuuk Shuttle vehicles are not fully accessible for passengers with certain mobility impairments or wheelchair users.

Passengers requiring assistance or special accommodation should contact Nuuk Shuttle before booking.

While we will make reasonable efforts to assist where possible, we cannot guarantee accessibility for all services.

 

15. Delays

Traffic, weather, airport operations, road conditions, and other external factors may affect travel times.

All pickup and arrival times are estimates.

Nuuk Shuttle does not guarantee arrival at a specific time and shall not be liable for losses resulting from delays outside its reasonable control.

 

16. Liability

Nuuk Shuttle is responsible only for losses directly caused by its negligence.

To the maximum extent permitted by applicable law, Nuuk Shuttle shall not be liable for:

  • Missed flights
  • Missed tours
  • Missed appointments
  • Lost business opportunities
  • Indirect losses
  • Consequential losses

Passengers should ensure they have adequate travel insurance covering transportation disruptions.

 

17. Force Majeure

Nuuk Shuttle shall not be liable for failure or delay in performing services caused by circumstances beyond its reasonable control, including but not limited to:

  • Extreme weather
  • Natural disasters
  • Government restrictions
  • Airport disruptions
  • Labour disputes
  • Public health emergencies
  • Vehicle accidents
  • Infrastructure failures

Where possible, affected services will be rescheduled or refunded.

 

18. Personal Data

Nuuk Shuttle processes personal information in accordance with applicable data protection laws and its Privacy Policy.

Our Privacy Policy is available at:

https://nuukshuttle.com/privacy-policy/

By making a booking, you consent to the collection and processing of information necessary to provide our services.

 

19. Complaints

Any complaint regarding a service should be submitted within a reasonable period after the service date.

Complaints may be sent to:

booking@nuukshuttle.com 

Nuuk Shuttle will make reasonable efforts to investigate and respond promptly.

 

20. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws applicable in Greenland.

Where Greenlandic legislation does not specifically regulate an issue, applicable Danish legal principles may be considered.

Any dispute arising from these Terms & Conditions or services provided by Nuuk Shuttle shall be subject to the exclusive jurisdiction of the courts of Greenland.

 

21. Amendments

Nuuk Shuttle reserves the right to amend these Terms & Conditions at any time.

The version published on www.nuukshuttle.com at the time of booking shall apply to the booking.